Booking and Payment information

 
Booking an appointment is simple

Click the Link to the "Contact Us" page and fill out ALL the requested information.   

You can also attach pictures and Vet Reports

Once we receive your information, I will email you within 48 hours with a tentative appointment for our FIRST AVAILABLY VACANCY

You then confirm via email or text

Business Hours are Monday to Friday 7.30am to 6.30pm

We DO NOT reply to calls, texts, emails etc outside these hours

 
Wondering if we service your area????

We service a large area in NSW & Vic, so the best way to find out if we do your areas is to fill out the required information on the 'Contact Us' page

We may not currently service your locality, but you may be close enough for us to Travel (for a Fee) to you. 

Click the Link to the "Contact Us" page and fill out ALL the requested information.   

 
For information on Job Costs, see the "Costs" page, there you will find example of Job Costs

How often will your horse need treatment. This information can be found below under the heading 'Appointment Scheduling'

All other information can be found within the various pages of my website, including - not being available for your appointment

Have your horse ready/available, legs reasonably clean/dry/mud free and well-mannered before the scheduled appointment time. 

It is best if you can put your horse / horses in a small enclosure well before the appointment time, 30 minutes is good as this (even if you are in attendance) this allows them to be quickly and easily caught. 

We are happy to treat your horse / horses without you being in attendance. If you are not present on the day of my visit, we will return your horse / horses to their paddock (if close) after we have finished their Farriery Treatment. 

If our appointment is during feeding times, please do not feed other horses while we am working on your horse.

Clean the Workspace of manure, chairs and other obstacles

Please ensure all dogs are away during your appointment time. Dogs often jump up on the vehicle and do damage with their claws

The workplace should be a safe place for your horse and myself. No one wants to work in an unsafe work environment

The work area should be flat, not sandy or muddy and free from mature. It should be well ventilated with plenty of light, have a rail or post suitable to securely tie your horse to and be covered to allow for work to take place even during wet conditions and on hot days. 

A stable/stall is not suitable due to limited space and escape options.

We ask that no dogs be allowed around the working area, while your horse may not object to dogs, having them under foot as they try to get the hoof cut off, makes for a distracted and often unsafe work environment. 

Please ensure all dogs are put away before your appointment time. Dogs often jump up on the vehicle and do damage with their claws

Developing a consistent shoeing or trimming schedule benefits everyone and provides the optimum comfort and results for your horse/s. 

• Shod horses are on a maximum 4-week schedule.

The schedule period may be shorter if your horse has hoof or other issues that need addressing (laminitis, lameness)

• Trimmed horses usually on a 4 or 8 week schedule, as we feel will best suit your horse/s.

This allows me to keep the hoof in as close to optimal shape and balance as possible and reduces the likelihood of it being allowed to deform or grow out of balance which in turn means that the risk of muscular or tendon injury is greatly reduced. 

Work is rebooked upon completion, with the 'Date of Next Visit' for treatment written on your invoice

Days are rebooked for an area, to maximize the number of horses worked on and to minimize the amount of time spent driving throughout the day.  This also means that appointments CAN NOT be moved to suit a customer's availability.

Unfortunately, this means that a new customer may have to wait for a vacancy in your area.  

It is helpful for customers to note that we DO NOT work out in the Drizzle, Rain or on extremely windy days, for obvious reasons.  If you would not stand outside for 1/2 an hour in the poor weather, please do not expect us to spend all day in it.  

For those that do have shelter, remember that others booked for that day may not.  

If, for any reason YOU postpone your appointment, we will fit you in at our next available vacancy.

A Pulled shoe will sometimes happen, especially if Corrective work has been undertaken. If we can identify ‘how’ the shoe was pulled off, it will help by allowing us to possibly make some changes to how it is shaped/applied, thereby reducing the chance of it happening again. 

A pulled shoe will be attended to as soon as possible.

If for any reason (injury, vet call etc) we am unable to attend our prearranged appointment, We will contact you as soon as possible. 

• An invoice for the work performed will be emailed to you at the end of treatment or soon as we am able, due to internet connection.

• Your invoice will be fully itemized and will also include: - the ‘Date of Next Visit’ 

• You will receive an automated reminder via text and email, approximately 4 days before the appointment

• Preferred method of payment is Credit Card and is easily performed through your invoice.  EFT is also an option.

• Payment is required on Receipt of the invoice. 

• A Late Fee is charged on ALL invoices where payment is not received within 24 hours of the receipt being sent. Unless a prior arrangement is agreed upon. 

• If we arrived for the booked appointment but are unable to start the work due to the Gate being Locked, Horses not caught or the customer Forgetting. There will be a charge to cover the time spent in travel and for the appointment time. (Prior notification would have allowed me to book in someone else)